FAQ
FREQUENTLY ASKED QUESTIONS
CAN I MAKE CHANGES TO MY ORDER AFTER BOOKING?
Yes, you can make changes to your order up to 5 days before your event, subject to item availability. This includes swapping rental items, adjusting quantities, or updating event details like location or timing.
We’ll do our best to accommodate your request, but changes made within 5 days of the event may not be guaranteed and could be subject to a change fee. Please contact us as soon as possible if you need to make any updates.
WHAT IS YOUR CANCELLATION POLICY?
We understand that plans can change. Cancellations made at least 7 days before your event date will receive a full refund, minus the non-refundable deposit. Cancellations made within 7 days of the event are non-refundable, as we reserve your date and equipment exclusively for you.
WHAT HAPPENS IF SOMETHING GETS DAMAGED DURING MY EVENT?
If an item is returned damaged or missing, the cost to repair or replace it will be deducted from your damage deposit. In cases where damages exceed the deposit, you will be billed for the remaining balance. We recommend handling all rental items with care and keeping them away from food, drinks, and rough use.
CAN I CHANGE THE DATE OF MY BOOKING?
Yes! You can reschedule your booking at no extra charge if the new date is available. We kindly ask for at least 3 days’ notice to make changes. Date changes requested within 5 days are subject to availability and may incur a fee.
DO YOU DELIVER OUTSIDE OF VANCOUVER?
Yes, we do! We offer delivery throughout the Lower Mainland and surrounding areas, including Burnaby, Richmond, Surrey, Langley, and more. Additional charges will apply depending on the distance. Please reach out to us for a custom delivery quote based on your event location.
WHAT IS YOUR RENTAL DEPOSIT POLICY?
To secure your booking, we require a non-refundable deposit the price depends on the item being rented and it’s per item (e.g., per flower wall or marquee letter setup). This deposit holds your event date and ensures the item(s) will be reserved exclusively for you.
Damage Deposit: A separate refundable damage deposit is also required. This is returned to you after the event, provided the rental items are returned in the same condition they were delivered.
Remaining Balance: The full rental balance (minus your booking deposit) is due at least one day before the event date.
We recommend booking early to secure availability, especially during peak seasons. If you have any questions, feel free to contact us before booking.
DO YOU OFFER SAME DAY RENTAL OR LAST MINUTE BOOKING?
Yes, we do our best to accommodate same-day and last-minute bookings whenever possible. However, availability depends on the items requested and your event location. For urgent bookings, please contact us directly by phone or email, and we’ll let you know right away if we can fulfill your request. Additional rush fees may apply.
WHAT IF I DON'T SEE WHAT I'M LOOKING FOR ON YOUR WEBSITE?
If you don’t see exactly what you’re looking for, please reach out! We’re always updating our inventory and may have items not yet listed online. We also offer custom options and are happy to help source or create a look that fits your vision. Let us know what you have in mind — we’d love to help bring your event to life.