Please reach us at Vancityeventrental@gmail.com if you cannot find an answer to your question.
Yes, we deliver free of charge in and around the Vancouver, Burnaby area, other areas outside of Vancouver will incur a flat rate of $25.00. Pick up is also an option that is free depending on what you're renting.
Yes, with all of our rentals we require a non-refundable deposit to reserve the item(s). We also require a damage deposit for each item to be rented and this deposit is refundable which will be returned to you once we receive our items back in the same condition it went out.
We prefer cash or E-transfer but if you're unable to do either methods then we also accept card payments via Square.
Absolutely, order changes are still permitted to your rental order while it is in the reservation stage.
You have up until 24 hours before the rental day to cancel. The deposit is non-refundable but any other payments made will be refunded. Refund will be issued within 1 business day of cancellation.
Cancelling anytime after the 24 hour mark will result in a loss in deposit and any other payments made.